RETURNS + EXCHANGES
Need to make a change? No worries!
At Northern Classics, our goal is for you to love your purchase! Items purchased in the last 30 days that have not been washed or worn, and still have their tags (including header card for mittens), may be exchanged or returned. Returns are not accepted on items marked "final sale", and are eligible on US purchases only.
If you opted into free returns when you made your purchase, all returns and exchanges will be FREE. If you didn't select free returns, you can still return pieces - you will simply be charged a $7.00 return shipping fee.
To start the process, access our return & exchange portal HERE.
If you need anything additional, please contact customercare@northernclassics.com.
Shipping Refunds: Original shipping costs are non-refundable. Please allow 2-3 weeks for processing your return, some delays may occur. You'll receive an email notification once your order has been processed.
Promotional Gifts: During qualifying promotions, customers may receive a complimentary gift for a certain dollar threshold spent. Gift eligibility is based on the merchandise value retained after any returns. If a return reduces your qualifying purchase amount, any promotional gift(s) no longer earned must be returned with your merchandise. If the applicable gift(s) are not returned, their retail value will be deducted from your refund.